Shipping
Do you ship to my country?
We ship to the USA and Canada with free tracked shipping on every order.
How long does delivery take?
Orders are processed in 1–3 business days. Delivery takes 7–15 business days. You'll receive a tracking number as soon as your order ships.
How can I track my order?
Your tracking number is emailed to you when your order ships. Enter it on our tracking page or the carrier's site.
Returns & Refunds
What is your return policy?
30-day returns. If you're not happy, contact us within 30 days of delivery and we'll make it right.
How do I start a return?
Email us with your order number and we'll send you return instructions.
Products
How do the heated products work?
Our heated vests, socks and scarves are powered by USB — connect any USB power bank, press the button, and the built-in heating zones warm up in seconds. Three heat settings let you control the warmth.
Are the heated products safe?
Yes. They use low-voltage USB power (5V) with built-in overheat protection and automatic shut-off.
What sizes are available?
Heated vests come in S through 3XL. Check the size guide on each product page.
Orders & Payment
Is checkout secure?
Yes. Checkout is encrypted and processed securely. We never see or store your card details.
Which payment methods do you accept?
All major credit and debit cards.
Can I change or cancel my order?
Contact us as soon as possible. If your order hasn't shipped yet, we'll do our best to help.
Discounts
How do I use a discount code?
Enter your code at checkout before paying. Only one code per order.
Do you run sales?
Yes — follow us on Facebook and Instagram so you never miss one.