Shipping policy
Shipping Policy
Thank you for shopping with MobileBuy. Below you will find everything you need to know about how and when your order will arrive.
Processing time
All orders are processed within 1–3 business days (Monday to Friday, excluding holidays). You will receive a confirmation email with tracking information as soon as your order ships.
Shipping rates and delivery times
We offer free tracked shipping on all orders. Estimated delivery times after dispatch:
- Canada and United States: 7–15 business days
- International: 10–25 business days
These are estimates, not guarantees. Delivery times may be affected by customs inspections, weather, carrier delays, or peak seasons.
Where we ship from
Our products ship from partner fulfillment warehouses in North America and Asia. Your order may ship from the warehouse closest to you with available stock, which is why delivery times can vary between orders.
Tracking your order
Once your order ships, you will receive an email with a tracking number and a link to follow your package. Please allow up to 48 hours for tracking information to become active in the carrier's system.
Shipping address
Please double-check your shipping address before completing checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If your package is returned to us due to an incorrect or incomplete address, a reshipping fee may apply.
Customs and import duties
For orders shipped outside Canada, customs duties, taxes, or import fees may apply depending on your country. These charges are the responsibility of the recipient and are determined by your local customs office.
Delayed or lost packages
If your order has not arrived within the estimated delivery window, please contact us at investors.ai@hotmail.com and we will investigate with the carrier. If a package is confirmed lost in transit, we will reship your order or issue a refund.
Questions?
Contact us anytime at investors.ai@hotmail.com — we reply within 48 hours on business days.